Skip to content

Support and contact

Reach the right team without leaking sensitive details.

Contact sales, ask for public support, subscribe to updates, or jump to docs and status. Keep credentials and private run data out of public forms.

Ask support Contact sales Status page

Response paths

  • Use support for access, billing, product, security, and abuse questions.
  • Use sales for evaluations, private locations, procurement, and plan fit.
  • Use status for service availability before filing an incident-style report.

Self-serve paths

Start with the fastest route

Most visitors can get unstuck with docs, API references, status, or the authenticated console. The forms below handle the rest.

Read docs

Open the public docs and tutorials entry point for product workflows and setup guidance.

Open docs

Use the API reference

Developers can inspect customer Platform API and results ingest references.

Developer hub

Check service status

Before reporting availability issues, check the public status page for known incidents.

Open status

Forms

Contact sales, support, or subscribe

Submissions go to the public marketing API and include only the attribution needed to route and measure the request.

Sales

Talk to an engineer

Tell us what you want to validate. We will respond with a practical next step, not a generic demo script.

Support

Ask for help

Use this public form for account, billing, technical, or abuse questions. Do not include passwords, tokens, or presigned URLs.

Updates

Get product notes

Low-volume updates about load testing, monitoring, release gates, and Maxoperf product changes.

Privacy note: forms capture your email, message, selected topic, page path, referrer, allowed UTM fields, and explicit consent. They are not a place for secrets or customer payloads.

FAQ

Support questions

Should I include credentials or private URLs?

No. Public support forms are for routing and triage. Do not include passwords, API keys, JWTs, presigned URLs, or confidential run payloads.

Where do authenticated customers go?

Sign in to the console for account-specific work. This public form is useful when you cannot access the console or need sales/support routing.

Is there a chat widget?

No third-party chat widget is loaded by default. Use the forms, email fallback, or support portal link configured for your environment.